MORE THAN FOOD. IT'S GIGNITY, RELIEF AND A WAY FORWARD

WHAT WE DO

1. Emergency & Essential Food Support

Hunger can hit anyone and, when it does, we move fast. Our food boxes contain long-life, nutritious items for individuals and families, lasting around 2–3 days. We also provide:

• Low-cook and no-cook boxes for people with limited kitchen access or ability to prepare meals (those in temporary accommodation or people leaving hospital)
• Culturally appropriate boxes including halal options, made with care and consultation
• Rough sleeper packs with high-protein snacks requiring little or no prep
• Toiletry and hygiene packs including cleaning kits for people moving into new homes

Our partners - from NHS teams to housing providers - help us reach people quickly and discreetly, with no stigma attached.

“The food boxes have been a lifeline for our families, especially during the school holidays. It’s not just food, it’s hope.”

2. Support Through Major Life Transitions

Life doesn’t always give people time to prepare. We offer extra support at moments of big change, when people are especially vulnerable to crisis:

• Housing transition packs with food and essentials for new tenants
• Six-week stability programme for people moving onto Universal Credit, into independent living, or out of institutions like prison or care
• Emergency health referrals working with hospitals and eating disorder clinics to ensure people leaving care have the food they need to recover

We’ve seen firsthand how this kind of support builds trust, helps people engage with other services, and prevents future crisis.

“Providing food right from the start changed the whole tone of the relationship between tenant and housing officer. It was no longer a crisis response - it was care.”

3. Community, Seasonal & Preventative Work

Food poverty isn’t just a one-time emergency. It’s often part of a longer, harder journey. We work to prevent deeper hardship by staying one step ahead:

• Holiday hunger work so no child goes without food when school is out
• Seasonal & cultural support including Eid, Christmas, and other key celebrations
• Proactive partnerships with housing associations, mental health services, and grassroots organisations to embed food provision into wider wellbeing work

We know food can open the door to wider change. By stepping in early, we help people stay afloat, and move forward.

WHY IT WORKS

• Tailored support: We don’t do one-size-fits-all. Every box is adapted to the person, not the system.
• Speed and scale: We can mobilise food within hours - at a scale that reaches thousands across the region.
• People-first model: Our referral partners are already trusted by the people we help. That means support lands better - and faster.
• Care, not just calories: Families tell us our boxes feel like someone actually cares. That’s intentional.

WHERE WE OPERATE

Our work spans communities across the North East, helping families access food support quickly and with dignity. Our main packing centre is based in Blaydon-on-Tyne, where volunteers and staff prepare thousands of food boxes each year. From there, we work with local hubs and partners in Sunderland, Middlesbrough, and Durham, ensuring support can reach people across the region when they need it most.

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